I design engaging, effective learning solutions that help people improve performance.  

I’m Rita. A multilingual (EN-POR-IT-ESP)Learning Experience Designer based in the Netherlands.  Who I am Hello! I’m a Learning Experience Designer with a passion for creating meaningful, engaging, and effective learning journeys. My path here has been a diverse one, with degrees in International Relations and Languages (Portuguese, English, and literature) and over eight years in…

A Scenario-Based eLearning Solution for Contact Center Agents   Overview  In this interactive, scenario-based eLearning course, contact center agents learn to recognize and respond to common social engineering tactics that fraudsters use to gain access to sensitive customer and company data. Through real-world scenarios, agents practice using verification procedures and gain confidence in handling these situations…